The U.S. 4th Fleet Command Ombudsman is Xiomara Cuevassoto.
The Navy Ombudsman Program is a Navywide program established to improve mission readiness through improved family readiness. Ombudsmen are volunteers appointed by a commanding officer (CO) to serve as an information link between command leadership and command families.
Ombudsmen are trained to disseminate information — official Department of the Navy (DoN) and command information, command-climate issues and local community opportunities. They also provide resource referrals and are instrumental in resolving family issues before they require the command’s attention.
- Serve as a liaison between command families and the command.
- Communicate regularly with the command and command family members.
- Welcome arriving families and offer their assistance.
- Develop and distribute a command-approved monthly or quarterly newsletter or contribute a command-approved column to appropriate publications.
- Establish and maintain an up-to-date telephone list, email distribution list, social media page or website to share information quickly.
- Serve as a source of emergency and crisis information.
- Are familiar with the services provided by the Fleet and Family Support Centers (FFSCs) and other support organizations and can provide contact information for these organizations.
- Maintain current records on the performance of their ombudsman duties in accordance with Privacy Act requirements discussed in Ombudsman Basic Training (OBT).
- Represent the command at local ombudsman assembly meetings.
- Coordinate services for families during deployment, mobilization or geographic separation.
- Perform other official roles, functions and duties as assigned by the CO.