The U.S. 4th Fleet Command Ombudsman is Xiomara Cuevassoto.

The Navy Ombudsman Program is a Navywide program established to improve mission readiness through improved family readiness. Ombudsmen are volunteers appointed by a commanding officer (CO) to serve as an information link between command leadership and command families.

Ombudsmen are trained to disseminate information — official Department of the Navy (DoN) and command information, command-climate issues and local community opportunities. They also provide resource referrals and are instrumental in resolving family issues before they require the command’s attention.

Duties include: 
  • Serve as a liaison between command families and the command.
  • Communicate regularly with the command and command family members.
  • Welcome arriving families and offer their assistance.
  • Develop and distribute a command-approved monthly or quarterly newsletter or contribute a command-approved column to appropriate publications.
  • Establish and maintain an up-to-date telephone list, email distribution list, social media page or website to share information quickly.
  • Serve as a source of emergency and crisis information.
  • Are familiar with the services provided by the Fleet and Family Support Centers (FFSCs) and other support organizations and can provide contact information for these organizations.
  • Maintain current records on the performance of their ombudsman duties in accordance with Privacy Act requirements discussed in Ombudsman Basic Training (OBT).
  • Represent the command at local ombudsman assembly meetings.
  • Coordinate services for families during deployment, mobilization or geographic separation.
  • Perform other official roles, functions and duties as assigned by the CO.